Sales, Shipping, & Return Policy
Sales Policy
- We do not charge sales tax. Essential personal hygiene products are sales tax exempt in many states including Virginia. But if they are taxable in your jurisdiction, you are required to report use tax when you file your tax return
- We accept Visa, MasterCard, Discover, American Express Card
- We accept PayPal
- We accept purchase orders
- We sale to US and Canada customers
- All funds must be paid in US Dollars
- We do not accept cash-on-delivery
Shipping Policy
- We ship orders within one business day
- We use UPS, Fedex, and US Postal Services for continental US locations
- UPS and Fedex cannot deliver to P.O. Boxes
- You may upgrade to quicker services for additional costs
- We ship to Canada via US Postal Services only
- We ship to Hawaii, Guam, Alaska, Puerto Rico, AFO/APO via US Postal Service only
- You must call or email us for orders going to outside continental US locations
- We always email you tracking numbers
Return Policy
- If your shower is UN-USED, you may return it within 30 days
- We do not accept returns from outside of the 48 states due to high freight and/or custom costs
- We do not accept returns if your shower has been used for hygiene reasons
- We do not accept returns for customized orders
- You must contact us to obtain a return authorization
- Products you are returning must be in original condition
- Products you are returning must be packaged against shipping damages
- We will credit your account for the full amount minus re-stocking fees
- A 20% re-stocking fee is charged to all returns.